Home » FAQ’S

FAQ’S

To download your files please follow these steps:

1) Click on the MY ACCOUNT option, found in both the top menu and the bottom menu of the platform, to view your account profile.

How do I download the files Image 1-5

2) You will see that you have several options to choose from: Dashboard, Orders, Downloads, Address, Account Details and Logout.

Click on the DOWNLOADS option.

How do I download the files Image 2-5

3) A list of the designs you have purchased and can download will be appear.

In the DOWNLOAD column on the right, you have a BLUE BUTTON for each design you have to download.

How do I download the files Image 3-5

4) Click on the BUTTON of the file you want to download.

A pop-up window will open for you to choose in which folder on your computer you want to download your compressed .ZIP files (normally you should choose Desktop, Downloads or Documents folders).

How do I download the files Image 5-5

Please note that for each file you have purchased, you will also receive a .PDF file called README - LEER with important information and all the most common FAQs (if you have more than one you do not need to download them all, as they are all the same).

Once you have downloaded all the .ZIP files, you must go to the folder where you chose to download them and proceed to unzip each one.

As a result after unzipping you will have 1 folder for each design you have purchased. This folder contains the same design in 5 different graphic formats (SVG, DXF, EPS, PNG and JPG), so that you can use the one that best suits the printing technique you have chosen.

We only sell digital products. No physical item will be shipped to you.

Your files will be available to download once payment is approved and confirmed by PayPal.

For immediate confirmation of your payment always pay by credit card.

On a Microsoft WINDOWS computer:
• Make right click on file
• Select Extract All
• Select the location you would like the file to be placed
• Select OK
• The file is now ready to use.

On an Apple MAC computer:
• Just double click on the zipped folder.

On an IPHONE or IPAD:
• Open the Files app, then find the ZIP file you want to uncompress.
• Tap the ZIP file.
• A folder is created containing the files. To change its name, touch and hold on the folder, then tap Rename.
• Tap to open the folder.

On an ANDROID device:
• Open Files by Google Files Go.
• On the bottom, tap Browse.
• Navigate to the folder that contains a .zip file. Select the .zip file.
• A pop up appears. Tap Extract.
• You’re shown a preview of the extracted files. If you want to delete the .zip file after extraction, select the “Delete ZIP file” checkbox.
• Tap Done. The extracted files are saved in the same folders as the original .zip file.
After choosing the designs you wish to buy, go to your cart and click on the "Pay with PayPal" button to finish your purchase.
A new page will open inviting you to pay with PayPal.
You must enter your email or mobile number and click on the NEXT button (if you want you can open a free account, which will allow you to buy faster and easier next time, but you are not required to do so).
The next window will show the option to register with your PayPal account or otherwise below you will see a form that you will have to fill in with all your personal and credit card details.
Click on the Accept button and you will be able to finish your purchase paying with your Credit or Debit Card.
You may use these files to create physical products such as T-shirts, frames, mugs, signs and vinyl decals for personal or commercial use for up to 100 sales. You may not sell all or part of this file in any form as a digital download.
IT’S FORBIDDEN TO RESELL THIS FILE AS IT IS IN DIGITAL FORMAT!

YOU CAN:
• Create physical products for personal use or commercial for small business use (up to 100 times per listing bought).

YOU CANNOT:
• Share, sell or distribute the digital file in part or in whole in any way.
• Create digital printable items for resale.
• Upload our files, or elements from them, on “print-on-demand” websites.
• Change or alter the digital art in any way and claim it as your own.
• Transfer the ownership of the files.
Yes, we include SVG, DXF, PNG, JPG and EPS files in all our designs.

• SVG: a vector file for cutting machines like Cricut Design Space, Silhouette Designer Edition, Make The Cut (MTC), Sure Cuts A Lot (SCAL) and Brother Scan and Cut “Canvas” software.
• DXF: a vector file that can be used with Silhouette Basic Edition.
• EPS: a vector file that can be used with Adobe Illustrator, CorelDraw, Inkscape and more.
• PNG: a 300dpi high-resolution photo file with a transparent background.
• JPG: a 300dpi high-resolution photo file perfect for printables or Iron on Transfer.

Depending on where you want to apply our designs, you will need a cutting machine, an inkjet printer, or sublimation printer, and also special heat on transfer papers in order to use any of our digital downloads.
If you need another format, please contact us and we will do our best to accommodate your request.
You must first unzip the file before opening it in your program.
And be sure you open the file within your program.
Yes, contact us HERE.
Upon request we can personalize our store files with small changes.
We include SVG’s with all our designs. If you do not see an SVG, is because your computer has renamed it as an .HTML file and now shows an icon of a web browser (Google Chrome, Mozilla Firefox, Microsoft Edge or any other).
It is still an SVG file and works the same way but your computer has just assigned that SVG’s to be opened in a browser.
If you want to use this SVG file with Cricut Design Space or other cutting machine's software, select the HTML file making a left click on your mouse, then with your file selected make a right click and from the list select OPEN WITH... and choose your cutting machine software and the file will open without any trouble.
Sure, just contact us HERE and we will be happy to give you the requested file format after you purchase.
Please note that we are only able to save in JPG, PNG, EPS, DXF, SVG, and PDF.
Yes! All our files come as .ZIP files, which you can download using a mobile device and save to a cloud storage account like Dropbox, Google Drive, iCloud Drive, etc. and have the file waiting for you on your computer!
You can even extract (unzip) to the download folder if you have a compatible app to extract (unzip) the files on your device (such as iZip). Note that using an extraction program like iZip, to download and unzip the files, will only allow you to unzip and view the files. You will need to use the appropriate cutting machine software, compatible with your mobile device or computer, to view and use SVG files.
If you need assistance, message me HERE anytime and I will get back to you as soon as possible.
Since I am a mom and have a family to care for I can’t always respond immediately.
But I promise to answer you back within 24 hours.